Closed REPC FAQ
1. When and where is the Closed REPC?
The Closed REPC will be held on 1 December 2011 (Thursday) at the Sands Expo and Convention Centre, Hall F at Marina Bay Sands. There are four time slots:
- 10.00am - 1.00pm (1st Time Slot)
- 1.00pm - 4.00pm (2nd Time Slot)
- 4.00pm - 7.00pm (3rd Time Slot)
- 7.00pm - 9.00pm (4th Time Slot)
2. Am I allowed to collect my race pack at the Closed REPC?
Only runners who are successful in selecting their preferred time slot may collect their race packs at the Closed REPC.
Please click here to select your preferred time slot.
3. When will the Closed REPC time slot selection exercise start and end?
The exercise will start on 6 October 2011 (Thursday) at 9.00am, and will end on 17 October (Monday) at 11.59pm, or when all preferred time slots are fully taken up, whichever is earlier.
4. How many runners will be given the chance to collect their race packs at the Closed REPC?
The first 20,000 runners who are successful in selecting their preferred time slot will be able to collect their race packs at the Closed REPC.
5. Why is there a Closed REPC time slot selection exercise for the SCMS 2011?
From the feedback we have received over the years, we have sought ways to ease the queues and decrease waiting time during the REPC.
Based on the success of last year's REPC, whereby the average race pack collection time was under five minutes, we have decided to organise a Closed REPC once again this year to facilitate another seamless collection experience for our participants.
We are confident the exercise will provide 20,000 runners an opportunity to collect their race packs ahead of everyone else in a swift and prompt manner.
6. Am I eligible to take part in the Closed REPC time slot selection exercise?
All runners (including overseas participants residing outside of Singapore) EXCEPT participants registered under the Corporate/Bulk registration accounts, are eligible to take part in the Closed REPC time slot selection exercise.
7. What are the time slots available for selection at the Closed REPC?
Runners have a choice of selecting their preferred time slot based on the following four time slots:
- 10.00am to 1.00pm (1st Time Slot)
- 1.00pm to 4.00pm (2nd Time Slot)
- 4.00pm to 7.00pm (3rd Time Slot)
- 7.00pm to 9.00pm (4th Time Slot)
All runners registered under the Corporate/Bulk Registration account would NOT be allowed to collect their race packs at the Closed or Public REPC. Their race packs will be delivered to their respective companies and organisations for distribution to these runners.
8. How do I select my preferred time slot?
Please click here to select your preferred time slot for the Closed REPC.
9. When and how do I know that I am successful in selecting my preferred time slot?
The Closed REPC time slot selection exercise will be based on a first-come, first-served basis, where a confirmation email will be sent upon a runner's successful selection of his/her preferred time slot.
10. Can I select preferred time slots on behalf of my friends/family members/relatives who are also running in the SCMS 2011?
You may select preferred time slots on behalf of your friends/family members/relatives only if they are NOT participants registered under the Corporate/Bulk registration accounts.
11. I have successfully selected my preferred time slot. Can I collect the race packs on behalf of my friends/family members/relatives who are also running in the SCMS 2011 at the Closed REPC?
A runner who is successful in selecting his/her preferred time slot for the Closed REPC may only collect on behalf of a maximum of five other runners who are also successful in selecting their preferred time slot at the Closed REPC. The runner who will be collecting the race packs should only collect them at his/her own selected time slot.
This is applicable to runners in all adult race categories EXCEPT for the Ekiden relay (i.e. Full marathon, Half-marathon, 10km, 5km Fun Run).
For Ekiden relay participants, please refer to Q18.
For Kids Dash participants, please refer to Q19 and Q20.
12. What documents should I produce upon collection of my race pack at the counter?
All runners are required to produce the following documentation upon request from the counter staff:
- NRIC/Passport/Photo ID (for runners in all adult race categories)
- A photocopy of the runner's Birth Certificate (for Kids Dash participants only)
13. If I miss the collection of my race pack within my selected time slot, can I still collect it within other time slots at the Closed REPC instead?
The Organisers reserve the rights to refuse entry for all runners who intend to collect their race packs outside of their selected time slots at the Closed REPC.
However, runners who miss their selected time slot for the Closed REPC may still collect their race packs at the Public REPC from 2 December 2011 (Friday) to 3 December 2011 (Saturday) at the Sands Expo and Convention Centre, Hall F, Marina Bay Sands from 10.00am to 9.00pm.
Uncollected race packs after the Closed and Public REPC will be deemed unwanted.
The Organisers shall be at liberty to dispose or re-distribute them accordingly.
14. What can I do if I know in advance that I am unable to collect my race pack within my selected time slot at the Closed REPC?
Runners who know in advance that they are unable to collect their race packs at the Closed REPC may appoint representatives to collect on their behalf. All representatives are required to produce the following documentation upon request from the counter staff:
- NRIC/Passport/Photo ID
- A photocopy of the runner's NRIC/Passport/Photo ID (for runners in all adult race categories)
- A photocopy of the runner's Birth Certificate (for Kids Dash participants only)
- Letter of Authorisation (LOA)
Please click here to download the Letter of Authorisation (LOA).
A runner who is successful in selecting his/her preferred time slot for the Closed REPC can collect on behalf of a maximum of five other runners who are also successful in selecting their preferred time slot at the Closed REPC. The runner who will be collecting the race packs should only collect them at his/her own selected time slot.
A non-running representative may collect on behalf of a maximum of six runners who are successful in selecting their preferred time slot at the Closed REPC. The representative who will be collecting the race packs can collect them at any of the time slots selected by the runners he/she is representing.
This is applicable to runners in all adult race categories EXCEPT for the Ekiden relay (i.e. Full marathon, Half-marathon, 10km, 5km Fun Run).
For Ekiden relay participants, please refer to Q18.
For Kids Dash participants, please refer to Q19 and Q20.
15. Where can I download the Letter of Authorisation (LOA), which my friends/family members/relatives would need to bring to the Closed REPC to collect the race pack on my behalf?
Please click here to download the Letter of Authorisation (LOA).
16. Can I or my representative still collect the race pack if either of us is unable to present the required documentation?
The Organisers reserve the rights to refuse the collection of race pack for any runner or representative who does not provide the required documentation.
Please refer to Q12 and Q14 for required documentation for runners and representatives respectively.
17. Am I able to collect my race pack at the Closed REPC if I am unsuccessful in selecting my preferred time slot?
No. All entrants into the Closed REPC will be verified by a computer system at the door. Runners who are not successful in selecting their preferred time slot will be denied entry into the collection area.
18. I am participating in the Ekiden relay. Can I collect the race packs on behalf of my team members who are unsuccessful in selecting their preferred time slot?
Runners of the Ekiden relay may appoint a representative from their team, who is successful in selecting his/her preferred time slot for the Closed REPC, to collect the race packs on their behalf at the Closed REPC, regardless of whether the other team members are successful in selecting their preferred time slot. The runner who will be collecting the race packs should only collect them at his/her own selected time slot.
19. I am a runner who is successful in selecting my preferred time slot. However, my child/children who is/are participating in the Kids Dash race category is/are not successful in the selection of their preferred time slot. Can I still collect my child/children's race pack(s) within my selected time slot at the Closed REPC?
Runners who are successful in selecting their preferred time slot for the Closed REPC may collect the race packs for their children/wards who are participating in the Kids Dash race category at the Closed REPC as well, regardless of whether their children/wards are successful in the selection of their preferred time slot.
20. I am a parent who is successful in selecting my preferred time slot. My child/children who is/are participating in the Kids Dash race category is/are also successful in the selection of their preferred time slot. Can I choose to collect all race packs at either/any of our selected time slots?
In the event where both the runners and their children/wards who are participating in the Kids Dash race category are successful in selecting their preferred time slot for the Closed REPC, they can choose to collect their race packs at either/any of their selected time slots.
21. I am a runner registered under the Corporate/Bulk Registration account. Can I collect my race packs at the Closed REPC?
All runners registered under the Corporate/Bulk Registration account would NOT be able to collect their race packs at the Closed or Public REPC. Their race packs will be delivered to their respective companies and organisations for distribution to these runners.
22. Is there delivery service for the race packs?
No. Unfortunately, there is no delivery service for the rack packs.
23. Will there be parking lots for the Closed REPC?
Parking lots are available at Marina Bay Sands. However, there will be no specific parking lots designated for both the Closed and Public REPC. Runners and representatives are strongly encouraged to take public transport to the Sands Expo and Convention Centre at Marina Bay Sands as the car park is expected to be full during the event. For more details on how to get to Marina Bay Sands, runners and representatives can visit www.marinabaysands.com/Company-Information/Directions-to-Marina-Bay-Sands/
24. What are the items in my race pack?
The race pack for runners in all adult race categories consists of the following items:
- Event Handbook
- Event Running Singlet
- Personalised race bib pack containing:
- 01 x timing device (applicable for Full Marathon, Ekiden, Half Marathon and 10km participants only)
- 01 x race bib
- Items from sponsors
The race pack for Kids Dash participants consists of the following items:
- Event Handbook
- Event Running Singlet
- Personalised race bib pack containing:
- 01 x race bib
- 01 x parent's wrist band (only for Kids Dash participants aged 6 and below)
- Items from sponsors
25. I realised that I have missing/faulty items in my race pack after leaving the race pack collection counter. Can I return to the counter to request for an exchange of faulty items or a top-up of missing items?
No. All runners and representatives should perform a check for missing or faulty items in their race packs at the collection counter and notify the counter staff immediately should there be any faulty items or items missing from their race packs. Once they leave the collection counter, they will not be allowed to request for an exchange of faulty items or a top-up of missing items.
26. What happens if the timing device is missing from my race pack?
A new timing device will be provided for free if it is not found in the race pack upon receipt at the collection counter. Every runner and representative should check to ensure there is a timing device in their race pack before leaving the collection counter. Cases of missing timing devices will not be entertained once the runner or representative leaves the collection counter.
27. Can I exchange my race pack and/or all other items in the race pack according to my preference?
The exchanging of race packs and/or all other sponsors' items are strictly not allowed.
28. How can I ensure that the timing device inside my race pack is correctly embedded with my personal particulars?
Scanning stations are available at the REPC for runners and representatives to scan and check their timing devices. Those who receive timing devices embedded with incorrect personal particulars may proceed to the help desk for assistance.
29. What happens if I lose, misplace or forget to bring my timing device to the race? Can I still run in the race?
Runners may still participate in the race if they lose, misplace or forget to bring their timing devices, as their race bibs are the passport to participate in the race. However, their race timings will not be recorded.
30. Do I need to return the timing device after completing my race?
Runners do not need to return their timing devices as they are designed to be disposable.
31. Will I be able to exchange the event Running Singlet if it does not fit me?
No. As the Organisers have provided the size charts for participants' reference before they choose their Running Singlet sizes, any request for a change in singlet sizes will not be entertained.
32. What happens if the race bib pack which I have been issued with does not match my personal particulars?
You should check the contents of your race bib pack before leaving the REPC. If you encounter such an issue, please kindly approach the staff at the help desk. They will then assist you accordingly.
33. What is the purpose of the race bib and why must I wear it?
The race bib acts as a passport for runners to take part in the race. Runners are required to fill in their personal details on the reverse side of their race bibs for emergency purpose. Runners who do not wear their race bibs will be directed out of the race route by route marshals. They will not receive the Finishers' Medal or Certificate.
34. When will I receive my Finisher's Certificate?
Participants can expect to receive their Finisher's Certificates by end January 2012.
35. Can I register for the race at the Closed REPC?
There will not be any race registration for the SCMS 2011 at both the Closed and Public REPC.
36. Can I give up my race entry to someone else or change my race category?
No. Race entry is non-transferrable and any request from runners to change their race category will not be entertained.
37. Where can I find more information about the SCMS 2011?
Runners can either refer to the SCMS 2011 Event Handbook contained within each race pack or visit http://www.marathonsingapore.com/ for more information.
For further enquiries, please kindly call our hotline at 6643 9191 between 9.00am to 6.00pm on weekdays or email to info@marathonsingapore.com
